Privacy Policy
1. Introduction
Roejen Services ("we", "us", "our") is committed to protecting your privacy and the security of your personal information. This policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Our Contact Details
Roejen Services Pty Ltd.
Address: Unit 2/45 Normanby Road, Notting Hill VIC 3168
Phone: 03 9570 8233
Email: shop@roejen.com.au
Website: https://www.roejen.com.au
If you have any questions or complaints about our handling of personal information, please contact us using the above details.
3. What personal information we collect
We may collect the following types of personal information:
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Name, organisation, job title
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Postal address, email address, telephone number
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Billing and payment information
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IP address, browser type and device information (via cookies or analytics)
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Information you provide when you register for an account, make enquires or use our services
4. How we collect personal information
We collect personal information by lawful and fair means. This includes when you:
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Fill in forms on our website (e.g., account registration, contact or enquiry forms)
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Contact us by phone, email or otherwise
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Engage our services or purchase our products
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Use our website, including via cookies and analytics tools
5. Why we collect, hold, use and disclose personal information
We collect and use your personal information for purposes including:
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Facilitating account creation, order processing and service delivery
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Providing products, services and support
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Communicating with you (including marketing with your consent)
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Improving our website, products and services
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Complying with legal and regulatory obligations
We may disclose your personal information to third parties including:
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Our service providers (such as payment processors, logistics, IT infrastructure)
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Entities involved in delivery of our services
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Regulatory or government authorities where required by law
6. Cross-boarder disclosure of personal information
We may disclose personal information to overseas recipients where necessary (for example, our IT or cloud providers). If we do so, we will take reasonable steps to ensure that overseas recipients protect your personal information in a manner comparable to the APPs.
7. How we store and protect personal information
We hold personal information in secure electronic and physical forms and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as necessary for the purposes we collected it or as required by law.
8. Access and correction of personal information
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details above. We will respond to your request within a reasonable time.
9. Complaints
If you believe we have mishandled your personal information, please contact us using the details above. We will investigate your complaint and respond within a reasonable timeframe. If you remain dissatisfied you may raise the issue with the Office of the Australian Information Commissioner (OAIC).
10. Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage and support marketing activities. Some of these cookies may collect personal information.
11. Direct marketing
With your consent, we may use your personal information to send you marketing communications about our services, offers and events. You may opt out of receiving marketing messages at any time. We will not send you marketing communications after you opt out.
12. Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website at https://www.roejen.com.au/privacy‐policy/ with a revised “last updated” date.
13. Effective date
This Privacy Policy is effective as of October 30th, 2025.
