Terms & Conditions

Last updated: 30th October 2025

Welcome to Roejen Services. By accessing or using our website (www.roejen.com.au) and related services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our site.

1. General

This website is operated by Roejen Services (“we”, “us”, “our”). By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. We may update or change these Terms at any time, and your continued use of the site means you accept the revised terms.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

3. Products and Services

All products and services listed on this website are subject to availability. Prices are shown in Australian dollars (AUD) and may change without notice.
We make every effort to display accurate information, but we do not warrant that product descriptions, pricing, or other content is error-free.

We reserve the right to refuse or cancel any order where information has been entered incorrectly or where stock is unavailable.

4. Orders and Payment

When you place an order, you agree that all information provided is accurate and complete. Payment must be made in full at the time of purchase unless otherwise agreed. We accept payment via the secure methods displayed on our website.

Once payment is received, you will receive confirmation by email. Orders may be subject to verification or approval before processing.

5. Shipping and Delivery

Delivery times and shipping costs are provided as estimates only. While we strive to meet delivery expectations, Roejen Services is not liable for delays caused by third parties, weather events, or transport disruptions. Ownership of products passes to you upon full payment and delivery to the nominated address.

6. Returns and Refunds

We comply with the Australian Consumer Law (ACL). If a product is faulty, damaged, or significantly different from its description, you are entitled to a repair, replacement, or refund. Change-of-mind returns are accepted only at our discretion and may be subject to restocking or handling fees. To lodge a return or warranty claim, please contact our customer service team via shop@roejen.com.au

7. Safety and Compliance

Some of our products are classified as hazardous under the Australian Dangerous Goods Code. It is your responsibility to handle, store, and use such products safely and in accordance with their Safety Data Sheet (SDS) and all applicable Australian standards and regulations.

8. Intellectual Property

All content on this website — including text, images, graphics, logos, and design — is the property of Roejen Services or its licensors. You may not reproduce or use any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Roejen Services is not liable for any loss, damage, or injury arising from your use of this website or any products purchased from it. This includes, but is not limited to, indirect or consequential losses, loss of data, or loss of profit.

10. Third-Party Links

Our website may include links to third-party websites for your convenience. We are not responsible for the content, accuracy, or privacy practices of these external sites.

11. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Roejen Services Pty Ltd.

Address: Unit 2/45 Normanby Road, Notting Hill VIC 3168
Phone: 03 9570 8233
Email: shop@roejen.com.au
Website: https://www.roejen.com.au